Refund Policy

1. Ticket Purchases are Final

Generally, all ticket sales and bookings made on Vybraz are final, non-refundable, and non-exchangeable, except under the specific conditions detailed below.

2. Event Cancellation or Postponement

If an event is canceled by the event organizer:

• You will typically receive a refund of the face value of the ticket.
• Refunds are processed automatically back to the original payment method used at checkout.

If an event is postponed or rescheduled:

• Your ticket remains valid for the rescheduled date.
• If you are unable to attend the new date, you must contact us or the organizer within the announced window to request a refund.

3. Flexible Booking Upgrade

If you upgraded your purchase to "Flexible Booking" at checkout:

• You can cancel your ticket directly in the app up to 48 hours before the event starts for a 100% refund of your base ticket price.
• Please note that the upgrade fee itself is non-refundable.

4. Processing Time

Approved refunds will be processed back to the original payment method. Depending on your financial institution, it may take 5 to 10 business days for the funds to reflect in your account.